All your Current And Past Orders Can Be Viewed Under 'My Orders'. Click The 'Track' Button To View The Current Status. Our Courier Partner Takes Up To 12 Hours To Update The Status Of Any Order. So Check Back In Case You Cannot See The Current Status Of Your Order After 12 Hours. In Case Your Order Does Not Show After Payment, Check Back After 30 Minutes.

There Are No Charges If The Order Is Canceled Before It Is Shipped.

Orders Can Be Canceled Before Shipping. If The Order Has Not Been Shipped, Go To 'My Order' Section And Cancel The Order. Money Will Be Refunded In 72 Hours. Order Cannot Be Canceled If It Is Shipped Or In Transit.

If Full Order Is Canceled, Shipping Charges Will Be Refunded. If A Part Of The Order Is Canceled, No Shipping Charges Will Be Refunded.

Within 72 Hours If The Product(S) Have Not Been Shipped. If Shipped, Within 72 Hours Once The Product(S) Is Returned And Verified By The Warehouse.

Personal Care Appliances Cannot Be Returned Due To Hygiene Reasons, Beauty Palace Will Not Consider The Product For Return Or Replacement In The Following Cases :
1.Buyer’s Remorse Includes A Change Of Mind Or Incorrect Product/Model/Color Ordered.
2.Product Has Already Been Installed Or Is In Use, And Works As Per Its Specification Certified By The Brand.
3.Product Has Been Tampered With Or Has A Missing Serial Number/IMEI Number.
4.Product Has Been Relocated From The Primary Delivery Address Registered For Installation/Demonstration By The Customer.
5.The Applicable Refund Window Has Been Exhausted, And The Product Will Be Repaired As Per Brand Warranty Terms.
6.Product Is A Gift.
However, In The Rare Case That Your Product Is Damaged During Shipment/Transit Or Have Been Sent The Wrong Product, You Can Follow A Few Simple Steps To Initiate Your Return Within 48 Hours Of Receiving The Order: Step 1: Contact Our Customer Support Team Via Email: customercare@bebonnie.in Within 48 Hours Of Receiving The Order.
Step 2:Provide Us With Your Order Id Details And Request/Concern To Return/Replace The Defective OR Wrong Items You Have Received In Your Order. Kindly Share An Image And Video Of The Product And The Invoice With The Original Packing Box And Labels (The Way The Order Was Received).
Step 3: We Will Arrange A Reverse Pickup Of The Products Within 7 Business Days, Once The Product Is Found Damaged / Defective As Per The Type Of Complaint And The Information Received Was Accurate.
Step 4: Once The Investigation Is Completed And The Product Is Found Damaged / Defective OR Wrong Product Received As Per The Type Of Complaint. We Shall Refund Or Replace The Product.
Note: In Replacement, It Is Subject To The Availability Of The Stock. In Case A Replacement May Not Be Available, We Will Refund You The Full Amount.

We Initiate A Refund Within 72 Hours, Which Takes 5-7 Working Days To Reflect In Your Account.

If You Sign Up With Us You Get Access To Features Like:
- Track Your Present And Past Orders
- Receive Notifications Once Your Favourite Products Are Back In Stock
- You Don’t Need To Enter Your Contact Information More Than Once. It Gets Saved For Future Delivery.

You Can Go To 'My Orders'. You Will Also Receive An Email Once Your Order Is Confirmed Also When It Is Dispatched.

Yes, You May. Pricing And Availability Of Products May Vary At The Time Of Purchase. The Product May Also Get Expired By The Time You Want To Buy It.

Once Our Department Ensures The Products Ordered Are In Perfect Condition, They Are Packed And Sent To Our Delivery Partner. Our Delivery Partner Ensures Safe Delivery Of The Products At The Earliest While Trying To Contact You If There’s An Issue.

No delivery charges are applicable for orders from our website.

Visit 'My Order' Section To Know The Status Of Your Order. If You Are Not Signed In Then You Will Receive A Link With Details Via SMS And Email.

Order Is Delivered Within 5-7 Working Days.

No Shipping Charges are applicable On All Orders.

We Directly Buy Products From Brands Or There Representatives Hence Authenticity Of Products Is Ensured.

We Regularly Sanitize Our Warehouse For Maximum Safety.

We Recommend Online Payment For Safety Reasons. However, COD Is Available For Orders upto 5000 Rupees.