Refund and cancellation

We offer our Customers an 'Easy Return Policy', wherein you can raise a Return/Exchange request of a Product within 5 days of its delivery. We also accept partial returns wherein you can raise a return request for one or all Products in your order.

A) Step 1: Contact our Customer Support Team Via email (customercare@bebonnie.in) within 5 business days of receiving the Order.

B) Step 2: Provide us with your Order ID details and your request to return/replace/refund your order. Kindly email an image of the Product and the Invoice for our reference.

C) Step 3: We will pick up the Products within 2-4 business days. We will initiate the refund or replacement process only if the Products are received by us in their original packaging with their seals, labels and barcodes intact.

Please Note: If your product was accompanied by a Free Gift, the Free Gift is included as a part of the item Order and needs to be returned along with the originally delivered Product.

A return can be created at item level and if you have ordered multiple items, you can initiate a return/replacement/refund for any individual item. However, any Product being returned needs to be returned in full including all components as well as any Complimentary Gifts or Products which came along with it.

Processing Refunds:

       A) All requests for returns/replacements/refunds, will be processed only after the Products have been received and verified by Be Bonnie at our warehouse.

B) For Payments Made Through Credit/Debit Cards Or Net Banking, the refund will be processed to the same account from which the payment was made within 2 To 5 working days of us receiving the Products back. It may take 3 to 5 additional business days for the amount to reflect in your account.

C) For Cash On Delivery Transactions, we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 2 to 4 working days of us receiving the Products back and your bank details on email. It will take an additional 3 to 5 business days for the amount to reflect in your account.

Returns will not be accepted under the following conditions:

      D) If the Product is damaged due to misuse/overuse.

E) If the Product is returned without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged.

F) Serial number is tampered with.

G) Defective Products that are not covered under seller/manufacturer's warranty.

H) If the product is used or altered.

I) If the request is initiated after 5 business days of order delivery.

J) If the Product is a free Product provided by brand.

Cancellation Policy

Your order can only be cancelled if it is yet to be shipped. To cancel, please write to our customer support team on customercare@bebonnie.in.

In such cases, the order will be cancelled and the refund shall be processed by us within 7 business days after the cancellation request has been acknowledged.

Orders once shipped cannot be cancelled.